Returns & Exchanges

Due to the perishable nature of our hand-crafted ice cream and treats, we are unable to accept physical returns once products have left our creamery. If you are unsatisfied with your order, please contact your local store or our customer service team within 24 hours for a resolution.

Return Process

• 1.
  Identify Issue

  Examine your order immediately upon pickup or delivery to ensure everything meets our quality standards and matches your selection.

• 2.
  Contact the Store

  Reach out directly to the Marble Slab Creamery location where the order was placed to report any discrepancies or quality concerns.

• 3.
  Provide Documentation

  Be prepared to provide your order number and, if applicable, photos of the product to help our team understand the issue and improve our service.

• 4.
  Resolution Process

  Our team will evaluate your request to provide a suitable resolution, which may include a replacement item, a store credit, or a refund depending on the circumstances.