Frequently Asked Questions
Everything you need to know about our fresh, hand-mixed treats.
How do you ensure the freshness of your ice cream?
Every batch of our super-premium ice cream is made fresh in-store using high-quality ingredients to ensure a rich, creamy texture and superior taste.
Can I customize my ice cream order online?
Yes! You can select your favorite flavors and unlimited mix-ins through our online ordering system, and our staff will fold them together on our frozen marble slab.
Do you offer options for people with dietary restrictions?
We offer a variety of options including dairy-free sorbets, low-fat yogurt, and gluten-free selections. Please consult our allergen guide for specific ingredient information.
How are ice cream cakes handled for delivery or pickup?
Our cakes are kept in specialized deep-freezers until the moment of pickup. For delivery, we use insulated packaging to ensure your cake arrives perfectly frozen.
What is your policy on returns or refunds for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with your order quality, please contact your local store immediately for a resolution.
Do you provide catering services for large events?
Absolutely! We offer sundae bars, portable marble slabs, and pre-packaged treats for events of all sizes. You can request a catering quote directly through our website.